Skype Customer Support Contact Number 1-855-246-7555 Mon, 22 May 2017 07:48:41 +0000 en-US hourly 1 Cant Add New Users to Persistent Chat Rooms in Skype For Business Mon, 22 May 2017 07:48:41 +0000 Read More »]]> My manager asked me to add a new user to one of our Persistent Chat rooms. Since we hadn’t used this particular room yet, I was happy to do so. (It meant starting up a new project!)

However I encountered a minor issue in the form of an Invalid Member message.

Now this was curious. I had no trouble adding the new user as a contact, or talking with him on Skype. Why would Persistent Chat have any objections?

Time to investigate (and document along the way)!

Check if Users are Enabled for Persistent Chat

The particular person is a new hire. Is their account set up in Active Directory? Yes.
Are they able to use Skype for Business? Yes.
Am I able to add someone ELSE to the Persistent Chat room? Yes.

So is the problem with the user account, or Persistent Chat itself?

Lets check to make sure the user account is enabled for Persistent Chat. You can do this via the Control Panel or the Management Shell. I like the Control Panel myself, but if you prefer the Management Shell, this is the command youll use:
[This configures the settings for an existing room, and lets you assign users or groups to the room.]

In the Skype for Business Control Panel, click Persistent Chat. Youll see four menu options: Category, Add-In, Persistent Chat Policy, and Persistent Chat Configuration.

Under Persistent Chat Policy, we have a Global policy and a Pool policy. Both have Persistent Chat set to Enabled. Which means new users should have Persistent Chat access. Hmmm.

Over to the Category section. We have one pool. I open the pool.

Ahh, whats this? We defined membership by individual users! If your account is not on the Allowed Members list, you don’t get to use Persistent Chat.

Lets see what happens if I add the new user, using the Add button. (When you click it, you see this Select Allowed Members screen.)

I enter the users first name, click Find, and there he is! A quick OK, and he shows up in the Allowed Members list. Click Commit to save. All done in the Control Panel.

Now lets see if I can add him to the Chat Room. First, I open the Chat Room from Skype for Business. Then go to More Options and click Manage This Room. (You must log in again, of course.)

Then I see the Edit a Room window. Under Members, I enter the new users name, and then click the Check Names button on the right.

No Invalid Member error!

I click Commit Changes, and voila!

Unable to Add Users to Persistent Chat? Check Your Allowed Members List

I have also come across a similar issue, where admins are not able to add users to Persistent Chat rooms. It comes from adding Domain Users to the Allowed Members list.

Check This: Skype Customer Support Phone Number

Skype Technical Support Number 1-855-246-7555 Sun, 21 May 2017 14:35:49 +0000 Read More »]]> Can You Remove the PIN from Skype for Business Dial-In Conferencing?

Hmmm. Removing the PIN entirely? Id never considered this before. Was it even possible?
Time to find out!

First: How to Control PINs in Skype for Business

You enter a PIN when joining a Skype Meeting via Dial-In Conferencing.  Its your authentication letting you in the door.

Like most Skype for Business functions, PINs are controlled by policies. You can modify the global PIN policy through the Skype4B Control Panel, like this:

  • On a computer thats a member of your domain, open the Skype for Business Server Control Panel.
  • In the left navigation bar, click Conferencing, and then click PIN Policy.
  • On the PIN Policy page, click the Global policy.
  • Click Edit, and then click Show details.
  • Here you can edit several PIN characteristics:
    • Minimum PIN Length (default is 5 digits)
    • Maximum Logon Attempts (a check box, automatically determined by default). If you select the check box, you can enter a maximum number.
    • Should PINs expire? A check box for enabling of disabling PIN expiration lets you decide. You can also select the number of days after which PINs expire.
    • PIN History should users reuse their PINs?
    • A check box for allowing Common Patterns of digits. If you dont select this, youre preventing common patterns like 12345 or 44444. IF you do select this, users can use common patterns for PINs.
  • When youre done modifying, click Commit.

Or you can use one of the following PowerShell cmdlets.

Get-CsPinPolicy: Returns information about the client PIN.
Grant-CsPinPolicy: Assigns a client PIN policy to a user or group.
New-CsPinPolicy: Creates a new PIN policy.
Remove-CsPinPolicy: Removes an indicated PIN policy.
Set-CsPinPolicy: Modifies an existing PIN policy.

Next: Any Help from Skype Technical Support?

All of this material youll find referenced in the Skype for Business section of Microsoft TechNet. Naturally, thats where I went to look first.

TechNet is a maze sometimes. This search was no different. But I did find several useful resources which detailed working with PINs:

I saw a couple potential loopholes in PIN policy you could exploit, to make PIN use simpler. For instance, setting the global PIN policy to a small number of digits, and not setting user- or site-level policies. Or enter the same PIN for everyone and distribute it.

PINs as a Point of Security Disable It? Not Likely.

owever, trying to cripple PIN policy undermines a point of security. A PIN is there to protect something whether thats your ATM card or your weekly Skype Meeting. As such, I dont recommend trying to avoid PIN use.

Besides, I found nothing in these TechNet docs which indicated you could turn PINs off. Subsequent Google searches yielded nothing helpful.

What about an add-on? Ive reviewed a few Lync/Skype for Business add-ons here in the past. Maybe an add-on exists which could modify PIN use on conferencing.

Alas, several frustrated searches later, I was forced to concede. I pored through Office 365 documentation, support threads, and blog posts. Nothing.

So far as I can tell, it is not possible to completely disable PINs from use during dial-in conferencing.

Now, again, thats not a bad thing. It provides extra security for everything from voicemail access to Skype Meetings. And it is faster than typing in an email & password on your phone!

Read More About: Skype Technical Support

Skype Customer Support Number 1-855-246-7555 Fri, 19 May 2017 13:54:33 +0000 Read More »]]> Skype Customer Support For XTEL-2014 Skype Desktop Phone

The superb XTEL-2014 Skype desktop phone. Works independently on your computer. Skype directly on your phone!

XTEL-2014 is an easy to use desktop phone for Skype. Now you can chat with your friends using Skype for free or use SkypeOut at very reasonable prices.

The phone does not need to be connected to the computer for its function. Simply plug your phone into a computer network as “another computer” and you can get started at work. The phone is simple to use and is certified by Skype. Certification is a guarantee of call quality.

Works independently on your computer
Certified Skype phone
Simple control
Excellent sound quality
Supports Skype / SkypeIn / SkypeOut
Awarded ID Design Award
Call Skype Customer Support Number Anytime

Technical Specifications
Signaling protocol
– Skype

Network Features
– Static IP
– Dynamic IP (DHCP)

Supported Skype Features
– Skype – Skype calls
– SkypeIn
– SkypeOut
– Skype Voicemail
– Skype Search Directory
– Skype Contact List
– Skype Presence
– Smart Filter
– Call hold
– Conference calls (client only)
– Call list
– User profiles

Other Functions
– Display date and time
– Simple Network Time Protocol (SNTP)
– Firmware update may be possible

I / O Ports
– Earpiece: Port RJ-11, wired connection
– WAN: Port 10/100 BaseT RJ-45
– Power adapter: 9V DC / 1A

– 1.8 “color LCD
– 128 x 160 pixels, 65 thousand Colors

– 0 ~ 9, *, # numeric keys with alphabet symbols A ~ Z
– Reinforcement / Attenuation
– Speaker
– Mute

For More Information Please Read This: Skype Technical Support

Skype Technical Support 1-855-246-7555 Thu, 18 May 2017 17:54:05 +0000 Read More »]]> Skype Technical Support For WiFi Edge-Core WM4201

It is a wireless phone that uses WiFi networks, with which you can skype even when the computer is off. The only condition is to cover the wifi signal. It can also be used at airports, restaurants, work, school, office, or all signal areas. With this phone, you no longer need a headset and a microphone to call your skype.

The headset includes a headset for free!

All data is displayed on The color screen of your phone and anytime you see who’s online, and more. Now you can be skype online all the time without having to run skype on your computer, or even have your computer running.

Skype Technical Support, Skype calls, of course, free of charge and SkypeOut can call landlines and mobiles around the world cheaper than local calls. With SkypeIn, you can have your own phone number assigned to this phone and so you can call those who do not yet use Skype.

The phone is easy to use and is easy to use. The color display and a simple menu to control all features and settings of the Skype account contribute to control. Skype is already uploaded directly from the factory, just unpack the box and set up a connection. Your phone downloads everything you need, including your contact list, and displays it on the display.

Read More About: Skype Customer Support Phone Number

Skype Customer Support Phone Number 1-855-246-7555 Mon, 15 May 2017 07:45:00 +0000 Read More »]]> Patented technology known as silk codec, an audio compression format and audio codec developed by Skype Limited, provides for unmatched superior voice clarity. It was developed for use in Skype, as a replacement for the SVOPC codec. Since licensing out, it has also been used by others and has been extended to the Internet standard Opus codec.

Skype has also become popular because of additional features like file transfer and videoconferencing, making it a service trusted by millions across the globe. It developed into a platform with over 600 million users and was bought by Microsoft in 2011. Both these companies are bringing innovative technology to friends, family and colleagues everywhere with limitations not just set to PCs, but also reaching out to smartphones, televisions, car audio and communication systems. Skype also supports screen sharing between two people for free. Group video calling is available for Premium subscribers between a maximum of 10 people.

Troubleshooting Problems with Skype

In spite of being one of the most robust voice and video conferencing technologies on the World Wide Web, there are chances that you may be having trouble using the application to its full extent. At UnitedTechies, we offer comprehensive Skype support in case you are getting any unexplained error messages or malfunctions within your system.

Common problems that we can help solve include-

  • Errors associated with logging into Skype
  • Problems related to the set up of video for Skype
  • Problems with voice quality
  • Assistance if you are not able to make or connect to video and voice calls
  • General problem with accessing the Skype application on your smart phone or tablet
  • Other issues that hinder the quality of video conferencing

In addition to this, we also provide real time remote support for the following activities-

  • Troubleshooting problems related to your webcam and other hardware
  • Assistance in changing your Skype password
  • Assistance in the installation of Skype for your Windows or Mac PC
  • Assistance in removal of all unwanted Skype Extensions